Here at AQ Sound, we believe in providing excellent customer service, and this includes after sales care. If you've bought a product from us that you either no longer want or have found to be faulty then please read on to find out what to do next.

We hope you will be completely satisfied with your purchase. However, if you have purchased an item from us that you no longer want then you have 14 days to cancel your order (starting from the day after the delivery date). Customers wishing to cancel their order can exchange the item for something more suitable or request a refund. Orders cancelled within this 14 day period are eligible for a full refund of the price paid for the product once we receive the item(s) back. Delivery costs are not part of the refund unless the return is a result of our error.

Unwanted items should be returned to us in good condition, ideally in the original, undamaged packaging with all the accessories. Once received (or proof of posting has been provided) we will refund the money back onto the payment card used to make the purchase within 30 days.

We reserve the right to refund less than the full price of the product if it is received incomplete or in a condition that shows it has not been appropriately cared for. This applies to all orders cancelled after the first 7 days of receipt.

YOU MUST OBTAIN RETURNS AUTHORISATION BEFORE RETURNING ANY ITEM.

Should you find that an item is not working as expected, we suggest that in the first instance you contact the manufacturer. As the creator of the item the manufacturer has more information about the product to hand and should be able to offer plenty of troubleshooting advice. The number to call should be inside the product box.

If the manufacturer is unable to solve the issues you are having then please email our returns team with your order number, the item that is faulty and a description of what's wrong with the item.

All items should be returned in full, with all accessories, cables, manuals and so on. These should be packed into the original manufacturer's product box. Items should then be packed into another box or wrapped securely to ensure they arrive with us safely. Please DO NOT WRITE OR STICK ANYTHING DIRECTLY ONTO THE PRODUCT BOX.

Before posting any item back to us you need to obtain a Returns Authorisation. This is a number which you will be required to put on the outside of the box. Items returned to us without this number on the box will take longer to process.

Smaller items should be sent back in the post. For your peace of mind we recommend that all items are sent by recorded delivery. If you are returning a faulty item or one that has been sent as a result of our error then we will refund the cost returning the item (maximum £9).

For larger items we can arrange a collection using our couriers. The price for this service is £12 and items take between 3-5 working days to arrive with us. If your item is faulty then you will not be charged for the collection. However if an item is collected and it is found not to be faulty by our technical team then you will be charged £12 for the collection.

Please send your item(s) to the following address:

AQ Returns
c/o AQORD Ltd
Unit 5, Leestone Road
Sharston Industrial Estate
Sharston
Manchester M22 4RN